Last Updated: August 9, 2026
We want you to love your miniature garden!
Because we sell live plants and handmade fragile items, please read our policy carefully.
1. GENERAL RULES
Unboxing Video Required: For all orders, please make a full video while opening the package.
Claims without video proof cannot be accepted.
Report Time: Any issue must be reported within the timelines below via WhatsApp/Email with photos + video.
2. LIVE PLANTS & TERRARIUMS
Due to the nature of live plants, we have special terms:
Eligible for Replacement Only – No Returns/Refunds
Damaged in Transit: If plant/terrarium arrives broken, crushed, or dead. Report within 24 hours of delivery with unboxing video.
Wrong/Different Item Sent: Report within 24 hours.
Not Eligible:Plant wilting/death due to delayed pickup, improper care, overwatering, or environmental factors after delivery
Change of mind Claims reported after 24 hours
Replacement Process: We will reship a new plant/terrarium once at no cost. If replacement is not possible, we will issue store credit.
3. MINIATURES & NON-PLANT ITEMS
Eligible for Return + Refund/Replacement
Defective or Damaged: Report within 7 days of delivery
Wrong Item: Report within 7 days
Item must be: Unused, in original packaging, with all tags
Not Eligible:Change of mind for customized/handmade items
Minor color/size variation due to handmade nature
Items damaged due to customer
handlingProcess: Once we approve, you ship back at your cost. After QC, we’ll refund or reship within 5-7 working days.
4. BULK ORDERS & CORPORATE GIFTS
No Returns on bulk orders due to customization and perishability
Replacement Only for manufacturing defects or transit damage reported within 48 hours with video proof
For bulk orders >₹25,000, we do a pre-dispatch QC video and share with client
5. REFUNDS Mode: Refund will be issued to the original payment method or as store credit
Timeline: 5-10 working days after we receive and approve the return
Shipping Charges: Non-refundable. Return shipping cost is borne by customer unless the mistake was ours
COD Orders: Refund will be given as UPI/Bank transfer only
6.CANCELLATIONS
Before Dispatch: Full refund including shipping
After Dispatch: Cannot cancel. But you can refuse delivery. Courier return charges will be deducted from refund
Bulk Orders: 50% advance is non-refundable once production starts
7. SHIPPING ISSUES
We are not liable for delays by courier due to weather, strikes, address issues, or force majeure.
However, we will help coordinate with the courier.
8. CONTACT FOR RETURNS
To request a return/replacement:
WhatsApp: 7605027444
Email: manmeetsikand@gmail.com
Include: Order ID, Photos, Unboxing Video, Issue. Description