Last Updated: August 9, 2026.
At mughalroad.com, your privacy matters to us. This policy explains how we collect, use, and protect your personal information.
1. INFORMATION WE COLLECT: We collect information to process your orders and improve your experience:
A. Information you provide:
Contact Details:
Name,
Phone number,
Email address,
Shipping address
Order Details:
Products ordered,
Bulk gift requirements,
Occasion,
Message cards
Payment Info: We do NOT store card/UPI details. Payments are processed securely via Payment Gateway.
B. Information collected automatically:
Website Data:
IP address,
Browser type,
Pages visited,
Time spent.
Cookies: To remember cart items, login, and improve site performance
2. HOW WE USE YOUR INFORMATION
We use your data only for:
Order Processing & Delivery – to ship terrariums, plants, and bulk gifts to you
Customer Support – updates on order, plant care tips, bulk order coordination
Payments – to process transactions via secure payment
Gateways Marketing – order updates, new product launches, offers. You can opt-out anytime.
Website Improvement – to understand what products/pages you like. We will NEVER sell or rent your personal data.
3. SHARING OF INFORMATION
We only share data with trusted third parties needed to run our business:
Courier Partners – for delivery of your order
Payment Gateways – for secure payment processing
Service Providers – email/SMS for order updates.
All partners are required to keep your data confidential.
4. DATA SECURITY
We use SSL encryption and secure servers. However, no website can guarantee 100% security.
Please use strong passwords and don’t share OTPs.
5. COOKIES
Our website uses cookies to:
Keep items in your cart
Remember your preferences
Analyze site traffic via Google Analytics
You can disable cookies in browser settings, but some features may not work.
6. YOUR RIGHTS
You can:
Access/Update your personal info by emailing us
Request Deletion of your data, except for records we must keep for legal/tax purposes
Opt-out of marketing emails/SMS by clicking “unsubscribe”
7. PLANT & BULK ORDER DATA
For bulk/corporate gifts, we may store company name, event date, and delivery address to ensure timely repeat orders. This data is kept confidential.
8. CHILDREN’S PRIVACY
Our website is not intended for children under 18.
We do not knowingly collect data from minors.
9. THIRD-PARTY LINKS
Our site may link to Instagram, WhatsApp, or other sites. We are not responsible for their privacy practices.
10. CHANGES TO THIS POLICY
We may update this policy. The “Last Updated” date will change. Please check this page occasionally.
11. CONTACT US
For any privacy questions, data requests, or concerns:
Email: manmeetsikand@gmail.com
Phone: 7605027444
Business Address: PGMS Road, Near Lords Bakery, Kolkata, West Bengal-700095
Grievance Officer: Manmeet Kaur